transcosmos develops and releases DEC Visual IVR equipped with AI-recommended FAQs as a new standard feature
The solution successfully reduced incoming calls via Visual IVR at Benesse Corporation’s customer center by 6.6% TOKYO, JAPAN, SEPTEMBER 05, 2022 – transcosmos inc. is proud to announce that its DEC Visual IVR has reduced incoming call volume via visual interactive voice response (IVR) by 6.6%