Director of Product Training and Customer Engagement Scott Brownlee will discuss critical litigation and regulatory trends and technology advancements impacting the industry
WHAT & WHO
The Consumer Relations Consortium’s (CRC) Innovation Council is an initiative developed by insideARM and the iA Institute that works to redefine the significant issues impacting the collections industry. This council enables members, composed of senior technology, strategy, operations and compliance executives, to work together and share operational insights and best practices with consumer groups and regulators in order to implement better processes, procedures and solutions across the industry.
As an active member of CRC’s Innovation Council, TCN, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, will attend the Council’s Spring 2022 meeting. Scott Brownlee, director of product training and customer engagement at TCN, will discuss various topics and regulatory developments within the ARM and collections industry.
Additional topics to be discussed during the full-day meeting, taking place on April 6, 2022, include:
- Regulation F
- Consumer Financial Protection Bureau’s (CFPB) recent initiatives
- TCPA developments
- Omnichannel communication
- Contact center technology
For members of the media interested in talking with Scott Brownlee at TCN after the meeting, please contact Jodie Booras at 619-564-9306 and email@example.com.
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs), and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums, or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s flagship platform for contact centers, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics, and collaboration & accessibility. Its suite of compliance tools helps businesses meet the requirements of the Telephone Consumer Protection Act (TCPA) and other state and federal regulations, including new and updated debt collection rules issued by the Consumer Financial Protection Bureau. TCN Operator integrates seamlessly with leading APIs and is accessible to agents with visual impairments. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries. For more information, visit https://www.tcn.com/ and follow on Twitter @tcn.
Gabriel Marketing Group